Transport for London

Cycling - catch up with the bicycle

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Santander Cycles / Contact us

Contact us

  • If you want to report a lost or stolen key, you MUST phone the Customer Contact Centre on +44 (0)343 222 6666 immediately (do NOT use this contact form) to prevent incurring any extra ride charges. Failure to do so will result in liability for extra ride charges should your key be used to hire a cycle.
  • *Calls are charged at the standard geographic rate. Calls are included in inclusive minute call plans from your provider. If you don’t have a call package, charges may apply.
  • To ensure that we can respond to your enquiry, please ensure that you provide us with a valid method of contact.
  • For security reasons, please do not enter payment card or bank account details in this form.
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